Tenant FAQ

The rental criteria can be found on the How to Apply page of our website.

All of our available rentals are available to see on the Rental Search page.

To schedule a showing at one of our properties, go to the Rental Search page and click on “Schedule a showing” next to the property you’re interested in and following steps to setup the viewing.

You can fill out an online rental application here.

You can view it on the Pet Policy page.

Yes, all properties require a written lease to be signed electronically. Most of our properties require a 12-month lease.

Standard security deposits are typically equal to one month’s rent. These funds are refundable after move-out, provided the lease terms are met and the property is returned in good condition; however, we may retain portions of the deposit to cover unpaid rent, cleaning, or documented damages. For most properties, we also offer Obligo as a deposit-free alternative for qualified residents. Depending on risk factors in an application, a traditional deposit of up to 1.5x the monthly rent may be required.

Rent is due on the 1st of every month. To make the process as easy as possible, we offer several convenient payment methods:

• Online Tenant Portal: Pay via ACH (bank transfer), savings, or credit card. You can also set up auto-pay to ensure you never miss a deadline.
• Local Cash Payments: Use our "Pay Near Me" service to pay with cash at nearly 750 Arizona locations, including Fry’s Food and Drug, Walmart, Walgreens, CVS, and Family Dollar.

Please note that in-person payment options aren't accepted due to security reasons.

Rent rates remain locked for the full duration of your lease term. Prior to your lease expiration, we conduct a comprehensive market analysis to determine if an adjustment is necessary. While the property owner makes the final decision, any increases are based on current local market conditions and the rising costs of property maintenance.

Please email us immediately to explain the situation and provide a specific date for payment. Proactive communication is essential; while we may offer a "Promise to Pay" agreement in certain circumstances, a failure to communicate or settle the balance can lead to the initiation of legal proceedings for possession.

Tenants that are on the Resident Benefit Package are allowed a one-time late fee waiver of up to $100 during the term of their lease. Tenants not on the Resident Benefit Package are not eligible to have late fees waived.

Yes, but all residents over the age of 18 must be screened and added to the lease. Any prospective roommate must complete a rental application and pass our screening process prior to moving in. Please note that unauthorized occupants are a violation of the lease agreement and may result in legal action.

All non-emergency maintenance requests must be submitted through your Online Tenant Portal. This allows you to upload photos, provide details, and track the status of your repair in real-time. By submitting a request, you provide authorization for our staff or approved vendors to enter the property during business hours to address the issue.

If you are experiencing a life-threatening emergency, call 911 immediately. For property emergencies, please call our main office at 480-795-7938. Our AI-integrated system is available 24/7 to analyze your request and dispatch emergency services if the situation meets the criteria below.

THESE ARE EMERGENCIES (Call 480-795-7938 24/7)

• Fire/Smoke: Call 911 first, then our emergency line.
• Gas Leak: Call Southwest Gas and evacuate immediately.
• Total Loss of Power: Only after verifying with APS/SRP that there is no area-wide outage.
• Water Emergencies: Active flooding, burst pipes, or a total loss of water to the home.
• Total HVAC Failure:
  • Cooling: Total loss of air conditioning when the home cannot be maintained at or below 82°F.
  • Heating: Total loss of heat when the home cannot be maintained at or above 68°F.
• Only Toilet Clogged: Only if the home has only one bathroom, and a plunger cannot clear the clog.
• Structural Damage/Security: Broken windows or a door that cannot be secured.

THESE ARE NOT EMERGENCIES (Submit via Tenant Portal)

• AC Performance: If the unit is functional and keeps the home at or below 82°F, but does not reach a lower preferred setting.
• Appliance Failure: Refrigerator, dishwasher, oven, or microwave.
• No Hot Water: While urgent, this is handled during regular business hours.
• Minor Leaks: Slow-dripping faucets or running toilets (please turn off the local water valve).
• Clogged Toilet (Multi-bath): Use your second working bathroom.
• Lockouts: These are the responsibility of a locksmith at the tenant's expense.

With written permission, we will coordinate the installation of new locks using an approved vendor to ensure our "Master Key" system remains functional. You will be responsible for the cost of the locksmith and must provide a total of four keys: two for your household use and two to be kept on file at our office for emergency access and management purposes.

Generally, we provide a 2-day notice for non-emergency entries, such as routine inspections. However, submitting a repair request constitutes authorization for our staff or approved vendors to enter the property during business hours to address the issue. In the event of an emergency involving a threat to life or property damage, we reserve the right to enter the premises immediately and without prior notice to mitigate the situation.

Yes. To protect your personal belongings and provide liability coverage, all residents are required to maintain a renter's insurance policy. For your convenience, you can easily enroll in a policy during the move-in process or through your Online Tenant Portal. Alternatively, you may provide proof of a qualifying third-party policy from an insurance carrier of your choice.

The most efficient way to reach us is via text or email. For questions regarding your specific lease, account, or maintenance status, please message us directly through the Online Tenant Portal.

• Email: rent@getMULTIfamilyPM.com
• Phone/Text: 480-795-7938

Note: Our AI-integrated phone system is available 24/7 to triage maintenance requests. To maintain a secure environment, we do not accept in-person payments or drop-ins at our physical office locations.