Owner FAQ

We have a successful track record of managing multifamily properties in the greater Phoenix area for the past 8 years. From value-add to lease-up to stabilization, we have an experienced team capable of turning your property into a success.

We will be ready within the first 24 hours after signing the property management agreement.

We do not have any up front or out-of-pocket costs to lease your property. The only cost you incur is when a tenant has been found and has moved in.

We make sure the property is ready to be rented, take pictures, and place your property on over 50 different websites. We also have a database of tenants that have inquired about other properties and once the property marketing is made active, they are automatically notified of the new listing.

We complete a rental analysis, which includes research surrounding properties to find similar comparable properties. Then we factor in the property features, condition, location, and amenities to perfectly price your property.

Our goal is to find you a great tenant in 18 days or less. The time it takes to find a great tenant is influenced by the rental price and property condition.

Each tenant 18 years and older pays an application fee, which covers the time and cost to complete our comprehensive screening process.

All potential tenants 18 years and older complete a rental application. After receiving a completed application, we complete a credit, criminal and eviction check as well as verification of employment, income, and rental history. These tests have been chosen to lower the risk of admitting tyrant tenants. Then we compare our findings to our rental criteria and decide if they are approved or denied. In addition, for tenants with animals, they are required to complete a pet profile.

Tenants can pay their rent through their online portal using a checking account, savings account, or credit card. In addition, tenants can pay rent using cash at over 40,000 participating retail locations.

Our lease agreements contain strict rules about rent payment delays and failures. Rent is due on the 1st and late on the 2nd. Late fees begin on the 5th of the month. After the 1st, we proactively follow up with tenants using phone, text, and email. If the tenant hasn’t paid by the 5th, we send a 5-day notice. Tenants that communicate with us may be allowed a promise to pay agreement, but a missed rental payment will result in an eviction filing.

We send your owner funds a direct deposit to your preferred bank account on the 15th of the month.

There are over a dozen reports available to you through the owner portal 24/7. These reports include the Rental Owner Statement, Income Statement, Rent Roll and Balance Sheet.

After the tenant is approved, they are required to pay the move-in funds, including any deposits and prorated rent and turn on utilities in their name per the lease.

After a tenant notifies us of their intention to move-out, we arrange for a pre-move-out inspection to identify any potential issues. Next, they are provided with move-out instructions, including cleaning requirements. After they have vacated, we complete a move-out inspection to assess the property condition and compare it to the move-in condition report. We will determine if any portion of the security deposit will be retained to cover repairs for damage. Finally, the remaining amount, if any, and an itemized statement will be given to the tenant.

We do move-in, pre-move-out and move-out inspections as well as periodic drive-by inspections. For tenants and owners on the Resident Benefit Package, we complete preventative maintenance inspections every 6 months.

When your property is vacant, the utilities will be billed to the owner. When the property is occupied, the responsibility of the utilities depends on the lease. Generally, utilities that are individually metered are the responsibility of the tenant and when master metered are the responsibility of the owner.

We review all repair requests as they come in, and as necessary, will repair all property damage using our approved vendor network of licensed and professional partners. For non-emergency items, we obtain owner approval when a single item is over $400.

Yes. We have a Pet Policy which allows a tenant to apply to keep a pet on the property. Approval of the pet will be determined by the Pet Policy. All tenants with an animal must complete a pet profile, which allows us to track animals in the property and review reasonable accommodation requests for service animals and support animals following HUD & FHAct guidelines.