Owner FAQ

We have a successful track record of managing multifamily properties in the greater Phoenix area since 2016. From value-add and lease-up to stabilization, our experienced team brings a decade of local expertise to turn your property into a success.

We can typically begin active management within 7 days of receiving your signed Property Management Agreement and completed Property Intake Form. This window allows our team to properly onboard your asset and ensure a seamless transition.

We do not charge upfront onboarding or setup fees. For vacant units, we utilize a marketing retainer that covers professional photography and premium syndication. Aside from this investment in finding a tenant, you pay nothing until your property is leased.

We make sure the property is rent-ready, take professional photos, and syndicate your listing across the 25+ most popular rental websites. We also have a database of tenants who have inquired about other properties, and once the property marketing is made active, they are automatically notified of the new listing.

We complete a rental analysis, which includes research surrounding properties to find similar comparable properties. Then we factor in the property features, condition, location, and amenities to perfectly price your property.

Our goal is to find you a great tenant in 30 days or less. The time it takes to find a great tenant is influenced by the rental price and property condition.

Each tenant 18 years and older pays an application fee, which covers the time and cost to complete our comprehensive screening process.

Every applicant aged 18 and older must submit a full rental application. We perform comprehensive credit, criminal, and eviction background checks, alongside thorough verification of income and rental history. These results are measured against our Application Criteria to minimize risk and ensure high-quality placements. For households with animals, we also require a completed pet profile through our screening partner.

We make paying rent effortless for tenants via an online portal using ACH, savings, or credit cards. For those who prefer cash, we offer a "Pay Near Me" service at nearly 750 locations across Arizona, including Fry’s Food and Drug, Walmart, Walgreens, CVS, and Family Dollar. By providing these local options, we ensure consistent, on-time rent collection.

Our lease agreements prioritize consistent payment. Rent is due on the 1st and considered late on the 2nd, with late fees applied on the 5th. Between the 2nd and 5th, we proactively follow up via text and email. If a tenant remains unresponsive or unpaid after these attempts, we escalate to a formal 5-day notice. While we may offer "Promise to Pay" agreements for communicative tenants, unresolved non-payment can lead to the initiation of legal proceedings for possession.

We send your owner funds a direct deposit to your preferred bank account on the 15th of the month.

There are over a dozen reports available to you through the owner portal 24/7. These reports include the Rental Owner Statement, Income Statement, Rent Roll and Balance Sheet.

After the tenant is approved, they are required to pay the move-in funds, including any deposits and prorated rent and turn on utilities in their name per the lease.

Once notice is received, we provide the tenant with detailed move-out and cleaning requirements. We perform a final move-out inspection to meticulously compare the current state of the home against the original move-in report. If damages beyond normal wear and tear are found, we calculate the necessary deductions from the security deposit. Finally, we handle the legal disbursement of the deposit and provide an itemized statement to both the tenant and the owner, ensuring full compliance with Arizona law.

We conduct detailed move-in and move-out inspections to document property conditions, along with periodic drive-by assessments and one full interior inspection annually. For properties enrolled in our Resident Benefit Package, we also coordinate preventative maintenance visits, including air filter replacements, which allow for additional professional eyes on the property throughout the year.

We provide full-service utility coordination to ensure seamless transitions between tenancies. For vacant units or master-metered complexes, our team manages the activation, deactivation, and ongoing payments to ensure the property remains market-ready. For occupied units, we facilitate the transition of individually metered utilities to the tenant, ensuring all responsibilities are clearly defined by the lease and documented.

We review all requests through our digital portal and utilize an approved network of licensed, professional vendors. To ensure quality and speed, we do not work with home warranty companies. For non-emergency repairs, we obtain owner approval for any single item exceeding $500. This ensures your property is maintained to a high standard without unnecessary delays.

Yes. We utilize a formal Pet Policy that outlines the requirements for residents to keep a pet on the property. All applicants with an animal must complete a pet profile; this allows us to effectively track animals across our portfolio and process reasonable accommodation requests for service and support animals in strict accordance with HUD and Fair Housing Act guidelines.