Resident Benefits Package
At get MULTIfamily, our Resident Benefits Package is designed to make your living experience as convenient and comfortable as possible. Here are the exceptional benefits you’ll enjoy as a tenant:
Bi-Monthly Air Filter(s) Delivery and Installation
We're not only delivering HVAC filter(s) directly to your doorsteps, but we’ll also handle the installation process. Through regular delivery, installation of air filter(s), and grill cleaning, we've made the task of changing them more effortless for you, helping ensure you avoid the risk of forgetting to replace them regularly. This comprehensive service not only saves you money in utility costs each year but also improves the indoor air quality you breathe. Never miss an air filter change again!
Free Online Resident Portal
We offer you a secure Online Resident Portal. Save money by paying rent online and schedule automatic ACH payments FREE of charge. (* Fees apply for Credit/Debit card payments). You can also view stored important documents, see property announcements, view your current balance, and update your renter's insurance information.
24/7 Maintenance Hotline
A dedicated After Hours Maintenance Emergency Hotline is available to help problem-solve maintenance issues and dispatch the proper vendor when needed. 24/7 online maintenance reporting is available to make reporting maintenance issues convenient.
Professional Vendor Network
The approved vendor network Get MULTIfamily utilizes provides outstanding workmanship with a done right, done the first time attitude, proven with a 4.7 out of 5 star rating for quality of work by our tenants. Our approved vendors and technicians are experienced, licensed when necessary, and insured. *In most cases, our approved vendors and technicians are utilized.
Annual Preventative Maintenance Program
To ensure your home is kept in the best condition, an annual preventive maintenance walkthrough will be completed. This helps prevent emergency repairs, quickly addresses health and safety concerns, and reduces inconvenience.
Moving Assistance Service
Save time and money by setting up all of your utilities with just one phone call, including phone, cable, and internet.
Home Purchase Assistance
When the time is right for you to purchase a home, you will have access to our referral partners such as lender(s), property inspector(s), contractor(s), title company(s), and more. Should you decide to have Get MULTIfamily LLC represent you for your home purchase, we will apply a $500 credit toward your closing costs.
Late Fee Waiver
Get MULTIfamily will grant tenants a one-time late fee waiver, of up to $100 during the lease term if requested.
Lockbox Move-In and Move-Out
If you’re unable to pick up or drop off your keys during business hours for your move-in or move-out, we can provide a lockbox for your convenience.
get MULTIfamily Property Management requires the Resident Benefits Package for ALL new lease agreements and renewals. To receive all of the Resident Benefits, the tenant's rent payment must be in good standing with no pending notices. Failure to pay the Resident Benefits Package charges may result in lapsed coverage. The listed benefits are only available while the property is managed by get MULTIfamily Property Management.
The monthly RBP fee, which covers one air filter, is due on the 1st of each month along with the rent. Each additional air filter will be subject to an extra charge of $10 per month.
Frequently Asked Questions
What is included in the get MULTIfamily Resident Benefits Package for tenants?
The Resident Benefits Package is designed to make renting more convenient. It includes bi-monthly air filter delivery and installation, a free online resident portal, a 24/7 maintenance hotline, access to a professional vendor network, an annual preventative maintenance visit, moving assistance, home purchase assistance, a late fee waiver, and lockbox move-in and move-out.
How much does the Resident Benefits Package cost?
The monthly Resident Benefits Package fee covers one air filter and is due on the 1st of each month along with the rent. Each additional air filter is subject to an extra charge of $10 per month. The package is required for all new lease agreements and renewals.
What does the bi-monthly air filter service include?
Every two months, get MULTIfamily delivers HVAC filters to your door, handles the installation, and cleans the grills. This saves you money on utility costs each year, improves your indoor air quality, and means you never have to remember to change the filter.
What can I do in the online resident portal?
The free online resident portal lets you pay rent online and schedule automatic ACH payments free of charge, though fees apply for credit or debit card payments. You can also view stored documents, see property announcements, check your current balance, and update your renter's insurance information.
Is there a 24/7 maintenance option?
Yes. A dedicated after-hours maintenance emergency hotline is available around the clock to help solve maintenance issues and dispatch the right vendor, and 24/7 online maintenance reporting makes it convenient to report problems any time.
How reliable are the maintenance vendors?
get MULTIfamily uses an approved vendor network of experienced, licensed, and insured professionals, rated 4.7 out of 5 stars for quality of work by tenants.
Does the package include a late fee waiver?
Yes. get MULTIfamily grants tenants a one-time late fee waiver of up to $100 during the lease term when requested.
What home purchase assistance do residents get?
When you are ready to buy a home, you gain access to referral partners such as lenders, property inspectors, contractors, and title companies. If you have get MULTIfamily represent you in the purchase, they apply a $500 credit toward your closing costs.
Related pages: Tenant resources · Property management for owners