Resident Benefits Package

The Resident Benefits Package is a collection of wonderful amenities designed to make the lives of our residents and owners easier, for $30 a month.

Bi-Monthly Air Filter(s) Delivered to Tenant’s Door

We make changing air filter(s) as convenient as possible by delivering them to your tenant’s doorstep! By sending tenants air filter(s) regularly, we've made your tenant’s obligation to change them easy. Regular air filter changes reduce HVAC work orders and extend the life of your HVAC system that help reduce HVAC work orders by 38%.

Free Online Resident Portal

We offer your residents a secure Online Resident Portal. Never worry about collecting rent with the advance payment options available online. Tenants can schedule automatic ACH payments FREE of charge using the resident portal. (Fees apply for Credit/Debit card payments). Important documents, property announcements, tenant statement information are available for tenants anytime anywhere. This also helps tenants keep track of their renter’s insurance status so they can update it when it’s about to expire.

24/7 Maintenance Hotline

Dedicated After Hours Maintenance Emergency Hotline available to help problem-solve maintenance issues and dispatch the proper vendor when needed. 24/7 online maintenance reporting is available to make reporting maintenance issues convenient.

Professional Vendor Network

The approved vendor network get MULTIfamily utilizes provides outstanding workmanship with a done right, done the first time attitude, proven with a 4.7 out of 5 star rating for quality of work by our tenants. Our approved vendors and technicians are experienced, licensed when necessary and insured. *In most cases, our approved vendors and technicians are utilized.

Semi-Annual Preventative Maintenance Program

To ensure your home is kept in the best condition, a semi-annual preventive maintenance walkthrough will be completed. This helps prevent unplanned maintenance that typically costs 3-9x more than planned maintenance. This also helps uncover any lease violations such as unauthorized guests and unauthorized pets before they damage your property.

Moving Assistance Service

We can help save time and money by setting up all of the tenant’s utilities with just one phone call, including phone, cable and internet. We have partnered with Citizen’s Home Solutions to help get everything ready before the tenants arrive or move out.

Home Purchase Assistance

When a tenant decides to purchase a home, they will have access to our referral partners such as lender(s), property inspector(s), contractor(s), title company(s), and more. If they decide to have get MULTIfamily represent them in their purchase, we will lease out your property at no charge and we will apply a $500 credit towards their closing costs.

Late Fee Waiver

get MULTIfamily will grant tenants a one-time late fee waiver up to $100 during the lease term if requested. This will provide tenants assistance to get back on track for the duration of their lease.

Lockbox Move In and Move Out

If tenants are unable to pick up or drop off your keys during business hours for their move in or move out, we can provide a lockbox that they can use, providing an easy way for tenants to take possession on move in or give us possession of the property upon move out.